CHANGES TO OUR TELEPHONE SYSTEM:
In response to Patient Feedback, we are introducing changes to the present telephone system.
NEW FEATURES:
QUEUING SYSTEM -calls will be prioritised as they come in
RECORDING FACILITY-all calls will be recorded for training purposes
We hope that the introduction of these features will make it easy for Patients to get through to the surgery and will increase Patients satisfaction with our service
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PLEASE NOTE, THAT FROM MONDAY,15th AUGUST 2011 THE SURGERY WILL BE CLOSING FOR LUNCH BETWEEN 12.30PM & 2.00PM on MONDAYS, TUESDAYS, WEDNESDAYS & FRIDAYS.
ON THURSDAYS WE ARE OPEN 8.30 AM -4.30PM BUT THE TELEPHONE LINES CLOSE AT 1.00PM
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EMIS ACCESS
BOOKING, CANCELLING APPOINTMENTS & ORDERING REPEAT PRESCRIPTIONS ONLINE
Secure, online resource that enables access to your healthcare online, day and night.
Convenient- you log in anytime, form home or work, online via PC or mobile or through digital TV
In order to start using Emis Access patients need to register for it at reception and then set up an account on Emis Access website.
IF YOU WANT TO REGISTER FOR EMIS ACCESS PLEASE SPEAK TO ONE OF THE RECEPTIONISTS
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PLEASE ALLOW 48 HOURS FOR YOUR REPEAT PRESCRIPTION TO BE ISSUED
PLEASE ALLOW 48 HOURS BEFORE YOU COLLECT YOUR PRESCRIPTION